Which action is prohibited in the solicitation of dental services?

• A. Email solicitation by a dentist
• B. In-person and telephone solicitation by a dentist or their agent
• C. Online advertising by a dentist
• D. Radio announcements by a dental hygienist

Answer: (B)

Direct, personal outreach to recruit patients is restricted. Florida law prohibits a dentist or anyone acting on the dentist’s behalf from contacting individuals in person or by live phone call for the purpose of obtaining patients who are not already under the dentist’s care. This rule is in place to prevent pressure and unethical sales tactics in seeking dental services. Other promotional methods, such as emails, online ads, or radio announcements, are not categorically banned and can be used if they are truthful and comply with advertising rules. Therefore, the prohibited action is in-person or live telephone solicitation by a dentist or their agent.