Which statement best describes the Board's process after a complaint is filed?

• A. The Board conducts an investigation and may impose disciplinary actions after due process.
• B. The Board immediately suspends the license without review.
• C. The Board dismisses all complaints without investigation.
• D. The Board assigns the complaint to a private mediator for resolution.

Answer: (A)

A complaint triggers an investigation by the Board, where information is gathered, records are reviewed, and the licensee is given a chance to respond. If the investigation finds violations, the Board may impose disciplinary actions, but only after due process—meaning proper notice of charges, an opportunity for a hearing or to state a defense, and the right to counsel. This approach ensures fairness and decisions are based on evidence. The other paths aren’t right because suspending a license immediately without review isn’t the standard practice, private mediation isn’t the usual route for disciplinary cases, and dismissing all complaints without investigation would ignore potential violations.